Features
Temperature inside aircraft holds is monitored throughout each flight
Dedicated 'cool and fast' trucks at our Madrid hub transport perishables between aircraft holds and our handling facilities
Direct routes from the runway to our airside facilities minimise transit time, ensuring perishables stay cool
EU-approved Border Inspection Posts at London Heathrow, London Gatwick, and Madrid-Barajas Airport
Action | Time |
|---|---|
Booking Window | Up to 14 days before STD |
Freight and Document Cut Off | 3-6 hours before STD* |
Freight Availability | 3-6 hours after ATA* |
Document Availability | 2 hours after ATA |
Connection Times | LHR: 300 mins unitised / 720 mins loose** | LGW: 300 mins unitised / 720 mins loose** | MAD: 480 mins unitised / 720 mins loose** | BCN: 480 mins unitised / 720 mins loose** Please refer to local teams for network stations. |
Weight and Volume Limits | Subject to aircraft type and unit loading device. |
Booking Restrictions | No frozen goods. |
Recovery Promise | In the unlikely event that your cargo does not fly as booked we will notify you within 4 hours of ATD*. We then ensure your cargo arrives at its destination within 24 hours of the original STA*. |
Track and Trace Availability | Track the status of your cargo here. |
Allocations Accepted | Block Space Agreements, Capacity Purchase Agreements and Permanent Bookings available |
Special Handling Code | PER, PEF, PEP, PEM, PES, HEG, CFX^ |
*Subject to station capability. Please consult your local station for further information.
**Subject to schedule
^Cool & Fast code
Read our stories
The South African Berry Surge
How IAG Cargo supported customers during sea freight disruptions
How to Fly Fresh Produce
What are freight forwarders’ priorities for shipping seasonal fruit and vegetables and how do we ensure freshness is locked in?
Flying Flowers for Día de Todos Los Santos
How IAG Cargo’s Spanish operation handles huge quantities of flowers during the annual All Saints Day festival in early November.